Frequently Asked Questions
Which refills are used and do they fit?
Every Black Forest pen contains a refill from Schneider in the Black Forest. We use the 225M large capacity refill in the colors blue, black, green and red. However, the 75M standard refill from Schneider also fits in every Black Forest pen. At Schneider, the refills are also called "Express 75" or "Express 225".
What about allergies (e.g. nickel)?
We write the materials used in each product description. Please pay attention to the respective information texts. Especially for nickel allergy sufferers, the information on the respective product can be found in the product description.
Nickel-free: no nickel-containing materials are used.
Nickel arm: For example, the clip and smaller screws are made of stainless steel. The rest - the majority - is made of nickel-free materials.
Contains nickel: a large proportion of the components are made of nickel-containing materials.
Are customized products possible?
We can also take on individual production orders from a certain quantity. We are also always happy to receive suggestions and new ideas. You are welcome to contact us personally.
Which materials are used (e.g. with regard to allergies)?
We mainly manufacture from bronze, stainless steel, nickel silver and aluminum. You can find information on the respective product in the product description. We recommend the products made of aluminum and bronze for the quite common nickel allergy, as they contain either no nickel or only traces of nickel. You can also find more information under the following link: https://www.blackforest-pen.de/herstellung/#Materialien
What does the naming of the products mean?
The names used are mainly typical of the Black Forest. These can be mountains, bodies of water or places.
How do I change the refill?
The refills can be easily replaced by unscrewing the upper part - the part with the mechanism.
How can I return a product?
Please contact us by e-mail and we will send you the relevant information.
My Black Forest pen is discolored. What should I do?
Basically, metal changes its properties through chemical processes in the air and with hand perspiration. This is how a Black Forest pen "lives". We have explained the different properties of the materials in the Manufacture summarized.
If you would like to make use of our reconditioning service please contact us.
Can I also have a product reconditioned?
We offer a professional reconditioning service. Please contact us by e-mail with the relevant information about your product. You can also include a photo of the condition of the product.
I would like to become a Black Forest Pen Partner!
You are welcome to contact us if you are interested in cooperations or partnerships. We also look forward to hearing from you if you would like to distribute Black Forest Pen.
What is the weight of the pens?
Ballpoint pens made of bronze, stainless steel and nickel silver are relatively heavy and therefore feel very valuable.
The lightweight among our ballpoint pens is always made of aluminum. The exact weight details can be found in the store under the relevant product.
Antibacterial?
Copper and high-percentage copper alloys have long been regarded as one of the best antibacterial metals. Copper and its alloys are often used for contact surfaces in the healthcare sector, e.g. door handles, taps, handrails and much more.
Our bronze alloy consists of 92% copper and is therefore very suitable for writing instruments that are usually held in the hand for long periods of time. Germs die off more quickly on bronze surfaces and are reduced. The copper ions, which are harmful to germs, are constantly released from the material, thus removing the breeding ground for germs. Even if a patina forms over time, the antibacterial effect only diminishes slightly.